Learning is Good for Every Industry

A New York Times Op-Ed summarizes a study showing that hospitals learn from litigation and make changes to help protect all of us:
Over 95 percent of the hospitals in my study integrate information from lawsuits into patient safety efforts. And risk managers and patient-safety personnel overwhelmingly report that lawsuit data have proved useful in efforts to identify and address error.
A good goal for every industry, whether it is in the medical field, legal field, petroleum industry--learn from your mistakes so you don't do it again.  Common sense, right?  Unfortunately, sometimes, it takes a lawsuit to bring about learning...

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